MakeWhale

MakeWhale

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Registration on MakeWhale Website
Please register at www.makewhale.com as per the process ascribed by filling in the necessary details and providing your consent to the terms and conditions and policies so that we can enhance your shopping experience every time you visit us. Even though registration isnot compulsory, we advise you to register yourself to avail various updates and services to help us serve you better as we are only an online store. Nonetheless,we allow you to shop as a guest, but we automatically register you with the minimum information which you may need to provide for order execution.


Registration Procedure
You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from MakeWhale.
Please Note:
  • It will be necessary to provide us with your Email ID which will be needed for the details so that we can have your purchase delivered to you at your doorstep.
  • Please be rest assured that your information is maintained with care and we endeavor to protect the said information to industry standards. You can refer to our Privacy policy and Term and Conditions for further information.
  • Registration with us is absolutely free and payments will have to be made only against the Purchases made.
  • Once registered, you can come back to us anytime you want with your registered login details.


  • Password and Other Information
  • If Password entered has been forgotten or misplaced, you can simply generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email with link to generate a new password will be sent to your registered email Id.
  • Account details and other information can be easily edited through the website by going on the “My Account” link and making necessary changes.
  • You can easily unsubscribe from our website and registration by simply going on “My Account” link and clicking on unsubscribe.


  • Order Placement
  • Order can be placed only through our online portal.
  • Orders once placed and confirmed cannot be cancelled.0
  • We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners The Company is only liable to replace the good delivered if the same has been damaged in transit and shall have no liability to replace products that have been damaged after delivery. The Company may at its sole discretion determine the circumstances in which it shall allow such exchange or replacement.
  • We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking for our customers. Please note that the use of such payment options is governed by the terms and conditions of these third party payment partners and the Company shall in no way be liable for any grievances arising from or against these third parties. When you access these websites you are leaving the Company website and any data or details provided therein shall be governed by policies of these third party websites.
  • Once the order is places you will receive a CONFIRMATION email. We endeavour to dispatch your order within the time frame mentioned which may vary as per the availability of the product and the area of delivery from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider. The Company shall not be liable for any delay beyond the stipulated period due to any force majeure events i.e. for any occurrences beyond its control.
  • Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order. In such cases, subject to Company policies, a full refund will be issued.


  • Refund and Return Policy
  • MakeWhale follows a strict no-return policy since all the products are personalized for clients. In case of a damaged product is dispatched to your location, in such rare cases, we apologize for the same but we would require you to please notify us within 24 hours of receipt along with necessary evidence of the same We might request you to share a photograph of the damaged product at contact@makewhale.comalong with your order number.
  • In a rare case where a wrong product has been dispatched to your location, we apologize for the same, but we would require you to please notify us within 24 hours of receipt. We might request you to share a photograph at contact@makewhale.comalong with your order number.


  • Pricing Policy
    There are a number of factors that determine a product's price. Prices and discounts are predefined for certain products in accordance with the guidelines. Any change in brand's price shall be reflected on our website. You may see certain products may be available at different prices at the same time. We are not liable for any differential charges and the pricing is at the sole discretion of the Company.
    We may regularly launch sales and promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices maybe either restored back or may change again.


    Payment Terms
  • When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. However, third party website policies and terms and conditions apply and the Company will not be liable for the same.Card Details are never stored with us and hence you will be asked for your card details each time you make a purchase. We do not collect or store your credit card information. If you suspect any such thing, it will be advisable to report this to your bank immediately.
  • Tax is levied on the sale of any commodity, which here represents GST (Goods and Service Tax). The tax is collected and deposited by MakeWhale to the relevant government authorities.
  • In case your card/bank is debited and no order is placed, there is no need to panic. We request you to please check your bank/credit card account, as if the money is debited on a failed transaction; it will be credited back into your account within 5business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates. If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.


  • Delivery Policy
  • At present we deliver across India and in certain cases internationally as well.
  • All domestic delivery charges are free of cost
  • Delivery charges shall not be refunded in case of a return of product.
  • Products once placed will be delivered within 4business days to 25 business days from order placement. Please see the shipping time per individual product. The Company is not liable for any delay due to Force Majeure events.
  • Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request or as per delivery partner policies.
  • Each order can be shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders mentioning the location of delivery accordingly.


  • Terms & Conditions for Vouchers/Promo Code/Coupons
  • MakeWhale may provide users and subscribers with various Gift Vouchers/ Promo Code/ Coupons
  • To place an order using the vouchers etc. you may simply add product/s to your cart and checkout using the coupon code.
  • Each voucher / Pro code / Coupon can be used only once and is non- refundable.
  • These vouchers are limited-time promotions and their validity will be specified accordingly.
  • The terms and conditions will vary with promotions/offers and will be specified during the promotion campaign.
  • Vouchers / Promo Code / Coupons are not applicable on the purchase of sale items and cannot be combined with other promotions/offers.
  • Two or more Promotions/ Offer cannot be clubbed in one singe order.


  • Customer Care
    You may contact us at +7045540454 or +9122-22816808 any time between 11 am to 6 pm (Monday to Friday) or email us at contact@makewhale.com


    Products
    All pictures are for illustration purpose only. Actual products may vary due to product enhancement. The company extends no warranties or guarantees of any form on the same.


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